Terms of sale
These general conditions of sale govern the use of the site www.candles-studio.com: e-commerce site. It is owned and operated by CandlesStudio. Legal representative: Josyane Dacosta, Director of publication: Inny Balouka. The site is hosted by Shopify
All content published and made available on this site is the property of CandlesStudio and its creators. This includes, but is not limited to images, texts, logos, documents, downloadable files and anything that contributes to the composition of this site.
the minimum age to use this site is 18 years old. Users agree that using our site they are over 18 years of age. We do not assume any legal responsibility for false statements about age.
PROTECTION OF PERSONAL DATA
All your account information is only used in the context of your commercial relationship with www.candles-studio.com. This information is never shared with third parties or resold.
As a user, you agree to use our site legally and not to use it for illegal purposes, namely:
Violate the intellectual property rights of the site owners or any third party
Hack the account of another site user
Act in any way that could be considered fraudulent
Participate in any illegal activity on the site
Users may post the following information on our site:
By posting publicly on our site, you agree not to act illegally or violate the terms of acceptable use listed in this document.
When you create an account on our site, you agree to the following:
That you are solely responsible for your account and for the security and privacy of your account, including passwords or sensitive information attached to that account, and
That all personal information you provide to us through your account is current, accurate and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our site illegally or if you violate the terms of acceptable use.
Sale of goods and services
This document governs the sale of goods made available on our site.
The goods we offer include:
The goods linked to this document are the goods which are displayed on our site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are described and presented with the greatest possible precision.
We accept the following payment methods on this site:
When you provide us with your payment information, you are confirming to us that you have authorized the use and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to this payment instrument.
Transport and delivery
When you make a purchase from our site, you agree and agree to provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will refund you the amount equal to the amount you paid. You agree that it is your responsibility to monitor your method of payment. While we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.
Reimbursement of goods
We accept refund requests on our site for products that meet any of the following requirements:
The good is broken
Good is not as described
Refund requests can be made within 14 days of receipt of your goods.
Our candles are 100% natural, handcrafted with environmentally friendly materials. And because your happiness is a priority, we are committed to doing what is necessary to satisfy you.
This document is subject to the laws applicable in France and aims to comply with its necessary rules and regulations. This includes the EU-wide regulations set out in the GDPR.
If at any time any of the provisions set forth in this document is found to be inconsistent or invalid under applicable law, such provision will be deemed void and will be removed from this document. All other provisions will not be affected by laws and the rest of the document will still be considered valid.
These terms and conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes in the way we operate our site and the way we expect users to behave on our site. . We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by email of changes to these terms or post a notice on our site.
Please contact us if you have any questions or concerns through the contact form.